Answers for trade and retail customers

Frequently Asked Questions

Straightforward answers on ordering glass, choosing the right specification and planning installation with KH Glass.

How long do glass orders usually take?

Lead times depend on the product, finish and quantity. Standard cut-to-size glass can be faster, while toughened, laminated, sandblasted and bespoke decorative work may need more processing time. If you send the size, finish and delivery location, we can give you a clear timeframe.

Do you need exact measurements before manufacture?

Yes. Glass is made to measure, so accurate dimensions matter. If your project needs templating or a site check, tell us at enquiry stage and we can advise on the best approach before production starts.

What is the difference between supply only and supply and install?

Supply only means we manufacture and deliver the glass for your team to fit. Supply and install means our own team manufactures and then installs the product as well, giving you one point of accountability from start to finish.

Which glass should I choose for safety glazing?

It depends on the application. Toughened glass is often used where strength and safe breakage matter, while laminated glass is used where the pane needs to stay together after breakage. For balustrades, doors, overhead glazing and other higher-risk areas, we can help specify the right option.

Can you work with trade customers and developers?

Yes. A large part of our work is trade and developer-led, including apartment programmes, commercial fit-outs and bespoke glass packages. We regularly work from drawings and project briefs.

Do you supply sandblasted and decorative mirrors?

Yes. We manufacture sandblasted glass and sandblasted mirrors in-house, along with a wide range of coloured and decorative mirrors for feature walls, branded interiors and premium fit-outs.

Still need help?

Send us the project details and we'll advise.

KH Glass can help with specifications, measurements, lead times and installation planning across Birmingham, the Midlands and nationwide.